At CarInsightful, customer satisfaction is our top priority. We strive to provide accurate and reliable VIN check services. However, if you are not completely satisfied with your purchase, we offer a refund policy as outlined below.
Eligibility for Refunds
You may be eligible for a refund under the following circumstances:
- Incorrect Information: If the VIN check report contains incorrect information that significantly deviates from the actual vehicle details.
- Service Not Received: If you did not receive the VIN check report within the specified delivery time.
- Duplicate Purchase: If you accidentally purchased the same VIN check service more than once.
Non-Refundable Situations
Refunds will not be issued in the following situations:
- Change of Mind: If you simply change your mind after purchasing the VIN check service.
- Incorrect VIN Provided: If you provided an incorrect or invalid VIN and the report was generated based on that information.
- Third-Party Data Inaccuracy: If the inaccuracy is due to incorrect data provided by third-party sources that we rely on for the VIN check report.
Refund Request Process
To request a refund, please follow these steps:
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Contact Us: Email us at [Email Address] with the subject line “Refund Request” and include your order number, the VIN in question, and a detailed explanation of the reason for your refund request.
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Review: Our customer service team will review your request and may contact you for additional information or clarification.
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Decision: We will inform you of our decision regarding your refund request within 5-7 business days after receiving all necessary information.
4. Refund Method
Approved refunds will be processed within 10 business days. Refunds will be issued to the original payment method used during the purchase. Please note that it may take additional time for the refund to appear on your bank or credit card statement, depending on your financial institution’s policies.
5. Contact Information
If you have any questions or concerns about our refund policy, please contact us at:
CarInsightful
[308 Cedar St, San Antonio, TX 78210, USA]
[info@carinsightful.com]Thank you for choosing CarInsightful. We appreciate your business and are committed to ensuring your satisfaction with our services.
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